FAQ

Please check individual product page for shipping batch estimate.

Please allow up to 7-10 days for order processing. Shipping typically takes 5-7 business days within the United States. We typically use USPS ground advantage. You will receive a tracking number once your order has shipped so you can monitor its progress. Use cart for shipping estimates and shipping options.

Please check individual product page for shipping batch estimate.

Please allow up to 7-10 days for order processing. Shipping time depends on service chosen. Services offered depends on Country. Use cart for shipping estimates and shipping options. Though rare, there may be some customs delay. Tracking information will show once package has been released via customs. We are not responsible for VAT/Tax and duties charged.

Matches and airplanes don’t mix. For international orders we unfortunately cannot include our matchboxes. It’s a prohibited hazardous item that is strictly regulated for air travel. (We’re working on local distribution to solve this in the future.)

We currently don't accept returns. Something wrong? Reach out orders@smokypaloma.com

We accept a variety of payment methods to make your shopping experience convenient. These include credit cards (Visa, Mastercard, American Express), PayPal, and, Shop Pay.